Privacy Policy
How we protect and handle your personal information
Effective Date: 1 January 2025
Innovaas Solutions Pte. Ltd. ("Innovaas", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
Information We Collect
Information you provide directly:
- Name and contact information (email address, company name, job title)
- Information submitted through contact forms or service enquiries
- Communication preferences and correspondence with us
- Account credentials if you register for any of our services
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website addresses and search terms
- Device information and screen resolution
Cookies and tracking technologies: We use cookies and similar technologies to collect usage data and improve our website. Please refer to the Cookie Policy on our Legal page for details.
Third-party sources: We may receive information about you from publicly available sources, business partners, or analytics providers to supplement the information we collect directly.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your enquiries and communicate with you about our services
- Send you marketing and promotional materials (with your consent)
- Analyse website usage to improve user experience and content
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations and enforce our terms of service
- Fulfil any other purpose for which you provide the information
Information Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: With trusted third-party vendors who assist us in operating our website, conducting business, or providing services to you, subject to confidentiality obligations.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Protection of rights: To protect the rights, property, or safety of Innovaas, our users, or the public.
- Business transfers: In connection with a merger, acquisition, reorganisation, or sale of assets, where your information may be transferred as a business asset.
- With your consent: In any other circumstances where you have given us explicit consent to share your information.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than Singapore. Where we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
- Opt out: Unsubscribe from marketing communications at any time using the link provided in our emails.
To exercise any of these rights, please contact us at privacy@innovaas.co. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@innovaas.co
Address: 7500A Beach Road, #05-319, The Plaza, Singapore 199591